Refund Policy

This Refund Policy applies to coordination engagements with Vector Routehub Trade Marketing, including store launch coordination, merchandising route planning, in-store activation briefing, and rollout timeline control. It does not cover products we do not sell or third-party media purchases.

Eligibility

Fees are tied to scheduled coordination work. Refunds depend on how much planning or field preparation has already started, and on written terms in your engagement confirmation.

Timeframe to request

Refund requests should be emailed to hello@vector-routehub.digital within 14 days of the invoice payment date or before the agreed kickoff date—whichever comes first—unless your confirmation letter states a different window.

Full refunds

A full refund may apply if we cancel an engagement for reasons within our control before kickoff, or if you cancel in writing at least 10 business days before the agreed kickoff and no substantial work has begun.

Partial refunds

If you cancel fewer than 10 business days before kickoff, or after planning has started (door lists drafted, timelines built, or briefing packs in progress), we may retain a portion of fees reflecting work already performed and non-recoverable preparation time. The retained amount is confirmed in writing.

Non-refundable items

Deposits marked as non-refundable in your confirmation, third-party costs we have already committed at your instruction (such as courier holds or printed briefing sets ordered for your wave), and fees for completed milestones are not refundable.

Work already started

Once coordination deliverables are underway—shared timelines, route drafts, or activation briefs—fees for completed portions remain payable. Unused future portions of a multi-week engagement may be credited or partially refunded by written agreement.

Purchased materials

If we purchase materials specifically for your rollout at your written request, those costs are non-refundable once ordered. Unused materials remain your property where practical to transfer.

Cancellation and rescheduling

You may request to reschedule a wave kickoff. Changes made at least 7 business days in advance are usually accommodated without an extra fee. Later changes may incur a rescheduling charge if field or planning capacity has already been reserved.

Deposits

Engagements may require a deposit to reserve kickoff capacity. Deposits are applied to the final invoice. Non-refundable deposits are stated in the confirmation before payment.

No-shows

If your team misses an agreed planning call or on-site window without 24 hours’ notice, that session may be counted as delivered and is not refundable. We will offer one rebooking subject to availability.

Refund process and timing

Approved refunds are processed to the original payment method within 14 business days after approval. Bank transfer refunds may take additional time depending on your bank.

Refund method

Refunds are issued via the same channel used for payment (for example, bank transfer). We do not offer cash refunds for invoice payments.

Exceptions

If a force majeure event prevents delivery and we cannot reschedule within a reasonable period, we will offer a credit or refund for undelivered portions. Statutory rights under Thai law that cannot be waived remain available.

Contact for refund requests

Email hello@vector-routehub.digital with your invoice reference, engagement name, and reason. Postal address: 292/76 Soi Klonglampak Larnluang Road Khlongmahanak, Bangkok, 10300, Thailand. Phone: +66 2 2821488.